問候: ! @* q% ?' X. ^9 k! M T9 O' V% B
1. Good morning/afternoon/evening./May I help you? /Anything I can do for you?0 Q$ L) `& y( `6 C
2. How do you do? /How are you? /Nice to meet you.: {7 E: Z" u& f
3. It』s a great honor to meet you./I have been looking forward to meeting you.
9 d* R; N/ i) ?: o5 M4. Welcome to China.8 u6 ]) L$ h" s
5. We really wish you'll have a pleasant stay here.
3 e3 b3 F+ S2 D8 z6. I hope you』ll have a pleasant stay here. Is this your fist visit to China?5 h2 q2 M* o0 o. z$ S o+ m& n0 S
7. Do you have much trouble with jet lag?
2 W, C! q' m% [2 a/ ]+ x機場接客
6 G9 a: b" m+ ~4 ~& h5 Y8 Q1. Excuse me; are you Mr. Wilson from the International Trading Corporation?
6 ?. | A X8 v$ `6 a3 @, z8 d2. How do I address you?
5 N' A; ^, G' d y5 p- b, c3. May name is Benjamin liu. I』m from the Fuzhou E-fashion Electronic Company. I』m here to meet you.
; k1 `% `% [2 t* u4. We have a car an over there to take you to you hotel. Did you have a nice trip?# A1 C! ?' t3 Y& e9 |
5. Mr. David smith asked me to come here in his place to pick you up.* x1 L0 [) i3 T5 e# p R
6. Do you need to get back your baggage?
. @6 E# }/ s; n8 Z7. Is there anything you would like to do before we go to the hotel?
9 o( v7 x: T- [$ N' h相互介紹
3 s9 j6 E, b! F9 D9 ^. S1. Let me introduce my self. My name is Benjamin Liu, an Int』l salesman in the Marketing Department.
" E7 p s3 C1 Y. i j- M! ^2. Hello, I am Benjamin Liu, an Int』l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you., {+ K4 H5 q: h5 y3 H( y, q" o! Z
3. I would like to introduce Mark Sheller, the Marketing department manager of our company.& w- D' M1 ]6 S* n- F
4. Let me introduce you to Mr. Li, general manager of our company.0 I0 `. U% B! [2 }* t
5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang./ n7 a4 ]( `8 B1 x% W
6. If I』m not mistaken, you must be Miss Chen from France.# e) A1 C+ P. g* f. X
7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.! T) h* q, t% j3 C
8. Is there anyone who has not been introduced yet?
6 V; `! T, Y' m8 Y8 R9. It is my pleasure to talk with you.% q3 X: c! v) n5 F
10. Here is my business card. / May I give you my business card?
! }! o/ s: W3 ~2 }6 A* }11. May I have your business card? / Could you give me your business card?
4 a" d/ z; H) O0 h7 x2 K+ p" Q6 C, V12. I am sorry. I can』t recall your name. / Could you tell me how to pronounce your name again?' b' O: y; x& G! i
13. I』 am sorry. I have forgotten how to pronounce your name.
( @! ?+ k/ D0 X- R' K1 `1 ]* T小聊0 T- I) P1 z, w5 L9 ]7 |9 O9 z
1. Is this your first time to China?/ o1 V6 O. I4 Z
2. Do you travel to China on business often?
1 w7 V3 `2 o* ^4 y4 I3. What kind of Chinese food do you like?
3 j7 c) w0 x! V5 N% V4. What is the most interesting thing you have seen in China?
& h n& o. o# u1 |/ d" \6 @" {7 z( Y5 M+ E5. What is surprising to your about China?5 x' h' ]+ r8 f9 r5 I8 G# m* m: v% x
6. The weather is really nice.' q, v9 @, q" g' u
7. What do you like to do in your spare time?
# ?9 s5 a4 \% R8 W$ L8. What line of business are you in?
5 d$ N: f7 h" I+ C+ a) H! Q9. What do you think about…? /What is your opinion?/What is your point of view?* _4 G: l% p" p. s4 h! j& C3 @
10. No wonder you're so experienced.3 ^9 {. \* ^. W0 w" w! n7 g
11. It was nice to talking with you. / I enjoyed talking with you.) J* C1 ]7 ~! E5 O5 N3 P
12. Good. That's just what we want to hear.
5 [0 }. P1 A# Q2 ? H確認話意" x F( R6 S! i# [; x5 o
1. Could you say that again, please?* e! q8 V% S: O, q
2. Could you repeat that, please?
1 f3 _7 z. D. y% x: i! Z3. Could you write that down?! D5 h Y& f6 A2 F0 s- o
4. Could you speak a little more slowly, please?
' \6 j1 C- O% [9 m3 F! C2 O5. You mean…is that right?% z4 ^/ m$ {" ]$ r: I4 d6 o, @
6. Do you mean..?
5 e' W4 Z0 d, k, A8 h7. Excuse me for interrupting you.: m$ R3 m9 D6 t
社交招待+ w# n# o$ z9 f8 c" X
1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?
2 W7 Q1 R& m7 F, N6 {) O2. Alright, let me make some. I』ll be right back.4 @& L$ W$ K6 g2 @
3. A cup of coffee would be great. Thanks.
# Q! [4 ^8 P n& a9 p1 ?) X4. There are many places where we can eat. How about Cantonese food?
9 E9 |& J i; J5. I would like to invite you for lunch today.
O3 H, I* s, f6. Oh, I can』t let you pay. It is my treat, you are my guest.
& @5 \4 ?7 t1 S# [$ g1 N7. May I propose that we break for coffee now?* v. Y8 O6 x. b& |; A$ Y4 ]
8. Excuse me. I』ll be right back
) N: {* M3 g1 a4 w2 j7 w. r- N/ b9. Excuse me a moment.7 Q) W5 V" S) _
告別
, e9 s8 i# J5 ]1 ?$ u6 y1. Wish you a very pleasant journey home? Have a good journey!6 r: {5 }4 u7 ]8 h A9 \' |8 S
2. Thank you very much for everything you have done us during your stay in China.: `6 ~9 I5 s* r9 x
3. It is a pity you are leaving so soon.
5 R* ^6 f, R% ~/ @4. I』m looking forward to seeing you again.# e, t+ N' B& L/ Y. Y1 \7 n
5. I』ll see you to the airport tomorrow morning.0 |: F3 {, r% o
6. Don』t forget to look me up if you are ever in FUZHOU. Have a nice journey!
; _: S2 C% b+ [& @6 z8 ~0 ]約會3 u- {- x! _4 C7 s# m
1. May I make an appointment? I『d like to arrange a meeting to discuss our new order.0 ~5 n* ^% p# S) I
2. Let』s fix the time and the place of our meeting.
8 z+ \5 u3 L: Y7 Q3 N) [3. Can we make it a little later?4 R! r' F3 j5 c9 z
4. Do you think you could make it Monday afternoon? That would suit me better.
: \( Y6 C2 H' ^0 x5. Would you please tell me when you are free?9 C9 H0 F$ ~( D
6. I』m afraid I have to cancel my appointment.' a! a! I( f5 l3 B4 u* f
7. It looks as if I won』t be able to keep the appointment we made.% H' X/ y9 _9 ?- p) c
8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?( m$ {! I, y% p! |: f# r
9. Anytime except Monday would be all right.
. Z) i: w' ]: E3 f7 ^* K) s10. OK, I will be here, then.
7 a" H1 G8 m/ i11. We'll leave some evenings free, that is, if it is all right with you.
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+ ~; a( n* U. D. N& X市場銷售
6 _6 C- ~" G& \ ] G客戶詢問
! N0 @# `- r7 N$ i; s% B1. Could I have some information about your scope of business?& ^3 T- _) ^2 o# x" a- s0 K8 M
2. Would you tell me the main items you export?
" w: p$ }7 A& V) W: e3. May I have a look at your catalogue?
1 M" B8 R5 O6 T# q1 ^7 p* V4. We really need more specific information about your technology.
0 B4 A. _) x5 n5. Marketing on the Internet is becoming popular.
$ q$ J, ^$ O# W( m# L. @3 O6. We are just taking up this line. I』m afraid we can』t do much right now.
+ }: a' S4 q- n9 ?7 w* U回答詢問
- K t; s$ G5 A+ {& `$ R& M% {7. This is a copy of catalog. It will give a good idea of the products we handle.
& E/ C2 m8 S8 u8. Won』t you have a look at the catalogue and see what interest you?
7 H. M! y# X+ s* H w9. That is just under our line of business.' B* @' B, ?. Q, ~. ~1 B
10. What about having a look at sample first?
! X) f" t2 t3 [11. We have a video which shows the construction and operation of our latest products.
, M* s/ q" \* c8 s12. The product will find a ready market there.
7 [/ P: P7 |) O Z i& q13. Our product is really competitive in the world market.
9 ~+ R6 V, E: H14. Our products have been sold in a number of areas abroad. They are very popular with the users there.# `& U( I0 o5 A. T
15. We are sure our products will go down well in your market, too.: C. j4 x4 t, K( o! { z
16. It』s our principle in business 「to honor the contract and keep our promise」.
7 ]7 z$ q. ` C17. Convenience-store chains are doing well.
m0 m; l5 \1 r; _8 w d18. We can have anther tale if anything interests you.
/ P& f" M) ]. `: v19. We are always improving our design and patterns to confirm to the world market
# H) R$ _0 I3 b: Q0 G, n20. Could you provide some technical data? We』d like to know more about your products.. E2 s% M% M# Y& x- X% }1 t
21. This product has many advantages compared to other competing products.
, D7 \# m. Y3 \2 C" i5 T22. There are certainly being problems in the sale work at the first stage. But suppose you order a small quantity for a trail.8 j# w0 e3 |. c J3 T$ t
23. I wish you a success in your business transaction.
; `$ g* v& w3 X$ u# x' C# f24. You will surely find something interesting.& _8 b% m7 {9 A# b1 q
25. Here you are. Which item do you think might find a ready market at your end?# o' B# R9 ~0 [; C3 B$ Q( `# U# \
26. Our product is the best seller.1 p$ Y1 E0 e& z
27. This is our newly developed product. Would you like to see it?
; H& P2 J( z: l, Z x28. This is our latest model. It had a great success at the last exhibition in Paris.
9 |' e8 v) S" K( ?; X1 o29. I』m sure there is some room for negotiation.
% z7 i/ y& n0 b4 \2 |$ c30. Here are the most favorite products on display. Most of them are local and national prize products.0 p3 X" v# E1 j/ b; u4 O4 d
31. The best feature of this product is that it is very light in weight.6 v. G! Y# L+ A. g* A+ j# L
32. We have a wide selection of colors and designs.8 n4 U' c. r7 y; k- f) c
33. Have a look at this new product. It operates at touch of a button. It is very flexible.
; K& Y8 b5 t6 f% O) `. r7 u" D34. this product is patented
9 w9 T8 J7 H/ r2 c+ m35. The functioning of this software has been greatly improved.# z' a* B& B/ a8 A1 }$ ~
36. This design has got a real China flavor." F" z( k6 x7 [* d6 i' G
37. The objective of my presentation is for you to see the product』s function.! ]4 l7 h% _7 _- i& S; E3 }( W
38. The product has just come out, so we don』t know the outcome yet." k9 v" Y; o# Q! ?$ i/ ^, e
39. It has only been on the market for a few months, bust it is already very popular.1 ]. d: i, v( f! ]
品質; W( Q1 y+ B2 {$ S4 x
1. We have a very strict quality controlling system which promises that goods we produced are always of the best quality.
% ?0 G& o; g, }' {4 b) c2. You have got the quality there as well as the style." S" m# O3 O( ^ _. R/ ?
3. How do you feel like the quality of our products?/ Q5 j2 `' I& w: w$ r5 b: x! ?
4. The high quality of the products will secure their leading status in the market place. i# X" E# O: @/ T+ W6 R- e
5. You must be aware that our quality is far superior to others.
2 J) g5 d+ ] T( K! I6. We pride ourselves on quality. That is our best selling point.
+ E4 |1 j+ ^1 O5 C& ^7. As long as the quality is good. It is all right if the price is a bit higher.; i4 P, @. y" c0 S, I- i$ h
8. They enjoy good reputation in the world.5 e5 g1 S! N4 c& z
9. When we compare prices, we must first take into account the quality of the products.
# U+ c* H, Z' E: R+ P. J1 ?10. There is no quality problem. Quality is something we never neglect.. n0 V7 }6 F8 I5 h& g
11. You are right. It is good in material, fashionable in design, and superb in workmanship.' M, j+ n- k9 J! d
12. We deliver all our orders within one month after receipt of the covering letters of credit.
" M# W. `/ I0 ^" B: ]" G13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.! v5 U" Y& p1 }; w2 W' u
14. I wonder if you have found that our specifications meet your requirements. I』m sure the prices we submitted are competitive.Sample Text0 f- B3 P. g0 F
0 [9 D$ q$ ?1 x; \# Y6 s價格
" u% L( X w+ E: P1 E1 x( F* R% i客人詢價9 I7 L% F% h+ X- C& Z" [
1. Will you please let us have an idea of your price?
3 ]0 V8 h/ L; n+ G. p5 L* |9 `) O2. Are the prices on the list firm offers?0 f) N( z- x5 Y" q
3. How about the price/ How much is this?
0 i6 R! m$ y6 m4 I" i我們報價
$ p2 M. [% u0 I, ^: M4. This is our price list.; G: L W- k7 C Z
5. We don』t give any commission in general.) d, t" C6 R3 y3 u5 _
6. What do you think of the payment terms?
+ Z& R' F6 O2 V( Y' k0 T' Z7. Here are our FOB prices. All the prices in the lists are subject to our final confirmation.5 p9 a7 V1 k+ [/ I2 F- p
8. In general, our prices are given on a FOB basis.
2 }+ d5 N! f# K6 _ I) Z9 L: X9. We offer you our best prices, at which we have done a lot business with other customers.
9 G" K5 H- m* i9 X. T, \# d10. Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?
9 F2 E6 M& P/ c8 f- A' _11. This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in?
& r, w; P& g! k4 a6 c客人還價
" ~. B/ |( \1 v12. Is it possible that you lower the price a bit?
. ^& o+ t* J# T13. Do you think you can possibly cut down your prices by 10%?
/ e# M, T; _+ d( p& |14. Can you bring your price down a bit? Say $20 per dozen.1 r* r9 Q) ] S
15. It』s too high; we have another offer for a similar one at much lower price.
, s2 X/ b. h- d0 o t16. But don』t you think it』s a little high?
7 C% e1 `$ h; d17. Your price is too high for us to accept.% N# P' t1 t& X7 x- j7 w Q
18. It would be very difficult for us to push any sales it at this price.
: U: r2 [( m& H, C3 {- i9 f19. If you can go a little lower, I』d be able to give you an order on the spot.
& z) q, _, j. ]2 J20. It is too much. Can you discount it?* E; r4 g- R7 B6 A
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