EP發來的信，幫忙翻譯一下

The documents you have submitted cannot be accepted. We cannot open the
files in the format sent. We recommend that it be sent in a zipped file
) E/ j' B+ |( J  J* b) kor in a different format. We apologize for the inconvenience.

"你發送過來的文件不能被接受,因為我們無法打開這種格式的文件.我們建議你用壓縮包或者其他格式再發一次.對此造成的不便,我們表示歉意";)

非常感謝